THESE TERMS
These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us. These terms explains who we are, how we provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or changes are required, please contact us to discuss in more detail.
ABOUT US AND HOW TO CONTACT US
We are Masquerade London Limited a company registered in England and Wales. Our company registration number is 12352628 and our registered office is at 20-22 Wenlock road, London, N1 7GU.
You can contact us by writing to us at support@masqueradelondon.com or at 20-22 Wenlock road, London, N1 7GU.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
OUR CONTRACT WITH YOU
When we receive an order from you we will send you an acknowledgement of the order to confirm that we are processing it. This processing will include a range of appropriate and prudent fraud checks and a review of our available stock. Our acceptance of your order will take place when we send you a further email to inform you that we have accepted it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this in writing by email. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because the payment details submitted did not pass our fraud checking criteria for whatever reason, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. If payment has already been made by you, we will arrange to refund you any sums paid for your order or any part of your order that has not been accepted in a timely manner.
We will also assign an order number to your order and tell you what it is when we acknowledge your order. It will help us if you can tell us the order number whenever you contact us about your order.
We only sell to the England, Scotland, Wales and Northern Ireland. Our website is solely for the promotion of our products in these territories. Unfortunately, we do not accept orders from or deliver to addresses outside the above territories.
OUR PRODUCTS
The images of the products on our website are for illustrative purposes only. Your product may vary slightly from those images.
The packaging of the product may vary from that shown in images on our website.
DELIVERY
Our delivery times and costs are as follows:
All orders are dispatched via a recorded service and might require a signature.
A one hour delivery slot might be allocated to Next Day & Saturday delivery methods. You will receive an email and/or a text message when your order is shipped (please ensure you provide correct contact details at the checkout).
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Depending on the delivery method selected, if no one is available at your nominated address to take delivery, the courier may attempt to leave your parcel with a neighbour, reattempt delivery the next working day or send your parcel to your local depot for collection. You will receive an email or text message from the courier to detail where your parcel has been left. If you fail to pick up your parcel from your local depot or arrange a re-delivery with the courier service, the parcel will be returned to our warehouse. If the parcel is returned to our warehouse, we will end the contract and our right to end the contract will apply.
You have legal rights if we deliver any product late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply: